Return & Refund Policy – Goher Collection

At Goher Collection, we want you to love your purchase. If you are not fully satisfied, we offer a 3-day return & refund policy under the following terms and conditions:

📦 Return Eligibility

• Return requests must be made within 3 days of receiving your order.
• Items must be unused, unworn, and in their original packaging.
• Products must be returned in the same condition as delivered.
• The product must not have been altered, washed, cut, styled, or used.

🚫 Non-Returnable / Non-Refundable Items

Returns and refunds will not be accepted in the following cases:

• The same product and color that was ordered has been delivered correctly.
• The customer changes their mind after receiving the correct product.
• Used, worn, styled, washed, or damaged hair extensions/wigs.
• Items without original packaging.
• Products returned after the 3-day return period.
• Any product damaged or altered after delivery by the customer.

Important: Please carefully select your desired product, color, size, and other options before placing your order. If Goher Collection delivers the same product and color as ordered, the order will not be eligible for return or refund.

🔄 Refund Process

• Once we receive the returned product, it will be inspected by our team.
• If the return meets our policy requirements, the refund will be approved.
• Approved refunds will be processed within 5–7 working days.
• Refunds will be issued through the original payment method, where applicable.
• Only the product price will be refunded. Delivery/shipping charges are non-refundable.

🔁 Exchange Policy

If you are eligible for an exchange:

• Exchange requests must be made within 3 days of receiving the order.
• The product must be unused, unworn, undamaged, and in its original packaging.
• Exchange delivery/shipping charges will be paid by the customer.
• If the exchange is requested because Goher Collection sent the wrong product, wrong color, or a defective item, Goher Collection will cover the applicable return/exchange shipping cost.

🚚 Return Shipping

• The customer is responsible for return shipping costs unless the item received is defective or the wrong product/color was sent by Goher Collection.
• Original delivery charges are not refundable, even if a return is approved.
• For exchanges, applicable shipping/delivery charges will be paid by the customer unless the exchange is required due to an error by Goher Collection.

📞 Contact Us

For return, refund, or exchange requests, please contact us within 3 days of receiving your order:

WhatsApp / Contact: 0304 8387722

Goher Collection reserves the right to reject any return or refund request that does not meet the above conditions.